How to return products

Pursuant to art. 64 and ss. of Legislative Decree no. 206/2005, if the Customer purchases at Cantina Battiati’s Online Shop as a consumer, i.e. for purposes not related to one’s professional activity and without indication of VAT number, the same has the right to withdraw from the purchase contract, without any penalty and under the conditions indicated below.

If the customer decides to make use of the right of withdrawal, he is required to notify the order number and which products he intends to return within 10 working days of receipt of the package to the address ordini@cantinebattiati.it, as well as the bank details for the credit.

Our company will send the customer a return form, which must be printed and completed in its entirety and inserted by the customer inside the packaging to be shipped. The Customer must provide, at his own care and expense, to the shipment of products not yet opened, to be returned to the Company, using a safe and suitable packaging to ensure the integrity of the products.

Once the return has been received, we will promptly credit the amount already paid by the Customer.